Be prepared when a storm strikes.

Be prepared when a storm strikes.

We want to make sure you're ready for whatever the weather throws your way. We are here to help you get back up and running as quickly and safely as possible. Our field techs go out as soon as it's safe to bring back your services.

There are a few things you can do to make sure you’re prepared for any potential weather issues:

1

Get familiar with My Account

Check for outages, contact our care team and check the status of a service call with My Account – it's simple, easy and fast. Just download the XFINITY My Account app or access the app right from X1.

2

Download the XFINITY WiFi Hotspots app

Internet down? You can quickly locate and connect to XFINITY WiFi hotspots when you need them most.

3

Download the XFINITY Stream app

With the Stream app, you can view live TV, get weather updates, and even download shows and movies to watch offline in case you lose power.

4

Protect devices with a surge protector

Plug your TV, modem and cable box into a surge protector to protect them from damage in case of lightning or sudden power outage.

5

Check your My Account contact info

Make sure your contact info is current so we can text and email you storm-related updates.

Think you have a service outage?

First things first, check My Account to see your status.

What should I do if my XFINITY service is down?

If your service does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

What if my power is out?

A power outage may impact your XFINITY service. If the power is out, your local utility provider will need to restore power before your XFINITY services can be restored. On occasion, your power may start working before your XFINITY services. In those situations, we ask for your patience – our teams work hard to get our services back up and running so you can be connected again.

For additional tips on how you can prepare your home and family for a major storm, please visit Weather Ready Nation.