There are a few things you can do to make sure you’re prepared for any potential weather issues:
Get familiar with My Account
Check for outages, contact our care team and check the status of a service call with My Account – it's simple, easy and fast. Just download the XFINITY My Account app or access the app right from X1.
Download the XFINITY WiFi Hotspots app
Internet down? You can quickly locate and connect to XFINITY WiFi hotspots when you need them most.
Download the XFINITY Stream app
With the Stream app, you can view live TV, get weather updates, and even download shows and movies to watch offline in case you lose power.
Protect devices with a surge protector
Plug your TV, modem and cable box into a surge protector to protect them from damage in case of lightning or sudden power outage.
Check your My Account contact info
Make sure your contact info is current so we can text and email you storm-related updates.