Stay connected to what matters most.

Severe weather and power outages happen. And we know it can be frustrating when that interrupts your Xfinity service. That’s why we work to get you connected as quickly as possible. Our technicians go out into the field as soon as it is safe. But there are a few things you can do to be prepared for any potential service interruptions — please see the tips below for more information on how to prepare to stay connected.

Tips to get prepared:

Get familiar with My Account

Check for outages, contact our care team and check the status of a service call with My Account – it's simple, easy and fast. Just download the Xfinity My Account app or access the app right from X1.

Download the Xfinity WiFi Hotspots app

Internet down? You can quickly locate and connect to Xfinity WiFi hotspots when you need them most.

Download the Xfinity Stream app

With the Stream app, you can view live TV, get weather updates and even download shows and movies to watch offline in case you lose power.

Protect your devices with a surge protector

Plug your TV, modem and cable box into a surge protector to protect them from damage in case of lightning or a sudden power outage.

Think you have a service outage?

First things first — check My Account to see your status.

What should I do if my Xfinity service is down?

If your service does go down, check My Account first to see if there's an outage. If it shows an outage for your address, there is no need to call. If My Account does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

What if my power is out?

A power outage may impact your Xfinity services. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. Please remember that even if your power comes back on, you may still experience interruptions to your Xfinity services. This may happen if our technicians are working to repair your neighborhood's Xfinity network, or if they're waiting for power to return to Comcast's network. In those situations, we ask for your patience - our teams work hard to get our services back up and running so we can help keep you connected.

Once the power is restored in my home, how can I get my Xfinity services back up and running?

If power has been restored to your home and you are still experiencing service interruptions, you may need to reset your modem or router.

  1. Unplug your equipment from its power source.
  2. Wait 5 seconds.
  3. Plug your equipment back into the power source.

You can also use Xfinity My Account or the My Account app to reboot your equipment.

For additional tips on how you can prepare your home and family for a major storm, please visit Weather Ready Nation.